Integration that actually delivers
Why Pierce Dealers & Customers Win
PIERCE CUSTOMERS
- Enhanced safety on scene
- Customizable control
- Advanced features at your fingertips
- Future-proof reliability
- Proven integration
PIERCE DEALERS
- Simplified spec’ing and customization
- Faster deliverability
- Reduced inventory burden
- Say “yes” to more features
- Post-delivery support
True plug & play integration
how it works
The HiViz Connect lighting system speaks directly to the Pierce Command Zone multiplex system, no extra modules, no complicated wiring.
Configure everything (colors, patterns, modes, zones) right from the Command Zone touchscreen.
Get a real-time preview before saving.
Changes can be made at the fire station, no factory pre-config needed.
control where it matters most, on scene
customer / fire department advantages
- On-scene flexibility without leaving the cab
- Scene-specific lighting modes at the touch of a button
- Better electrical system management through native integration
- Future firmware updates delivered through Command Zone
- Improved safety and visibility, and NFPA compliant
For firefighters and departments running Pierce apparatus, the HiViz Connect + Command Zone integration delivers lighting that actually works with the truck instead of around it. Everything is controlled directly from the Command Zone touchscreen in the cab, so officers can adapt lighting on the fly without climbing out or fumbling with separate controllers.
Need the rear scene lights in a slower, lower-intensity night mode the moment you arrive on scene? One tap. Want the warning lights to shift into Incident Command green while the crew works? Done. The system responds instantly because the lights and Command Zone speak the same language natively.
This integration also means cleaner electrical performance, fewer configuration headaches during commissioning, and the ability to make changes years down the road through simple software updates. No removing lights from the truck. No sending units back to the shop. Just smarter, more reliable lighting that helps keep your crew visible, safe, and in command, exactly what you expect from Pierce and FireTech.
faster builds, happier customers, easier sales
dealer advantages
- Streamlined installation and configuration
- Reduced labor time on the line
- Fewer post-delivery tweaks
- Stronger value proposition when selling Pierce apparatus (“best-in-class smart lighting included”)
- Dealer training/support highlights
For Pierce dealers, the HiViz Connect + Command Zone integration isn’t just another option, it’s a genuine timesaver and competitive edge. Because the lights communicate natively over the Command Zone multiplex system, installation is truly plug-and-play. No extra gateways, no custom harnesses, and no guesswork on the production floor.
Configuration happens directly through the truck’s Command Zone display, so you can finalize lighting modes, colors, patterns, and scene-specific behaviors right at the dealership or fire station before the apparatus ever hits the road. This dramatically cuts post-delivery service calls and reprogramming time. Your technicians spend less time troubleshooting lighting and more time moving trucks out the door.
Best of all, it gives you a powerful story to tell departments shopping for new Pierce apparatus: “Get best-in-class smart lighting that’s fully integrated from day one, no add-ons, no headaches.” Departments love it, which makes your bids stronger and closes deals faster.
Integration FAQ
Here’s everything Pierce dealers and customers need to know about specifying, installing, and supporting the HiViz Connect smart lighting system with Command Zone. From build advantages to post-sale support, we’ve got you covered so you can deliver trucks faster and keep your customers confident on the road and on scene.
INSTALLATION
No, if traditional switches are used. Command Zone is an integrated controller and can control the entire system. Command Zone with integrated HVC provides the most capability and ease of control.
No. Currently, these products are compatible with HiViz Connect:
BG2S is not HVC-enabled, however they can easily operate on the same truck even without direct integration and be controlled through Command Zone.
While we do not comment on unannounced products, enabling HVC compatibility to BG2S is on our development roadmap.
Single-color Guardian and Guardian Jr are four colors (R/W/B/A). Both have dual color options (R/W, R/G, B/W, R/B, A/W, R/A).
OPERATION
For trucks with Command Zone + integrated HVC, flash patterns may be easily saved within Command Zone. Trucks with HVC but do not have Command Zone, flash patterns may be saved using the “Configure DIs” tab of the Field Support Tool.
No, HiViz Connect requires an admin login to change patterns and settings.
Yes. Prior to delivery this will be set by the Pierce manufacturer or dealer. Post-delivery, please contact HiViz Lighting for assistance.
“Cruise Mode” refers to a steady red burn at low intensity. Any HVC fixture can be commanded to steady burn (Cruise Mode).
Yes, with the Guardian Mini which is a five-color fixture. Traffic Director patterns are not available for two-color fixtures.
Yes, different rates may be set per zone. The Command Zone + integrated HVC system enables perimeter light rates to be set within Command Zone. For Pierce trucks that do not have Command Zone but do have HVC, these may be set with the Field Support Tool.
Command-On-Demand will override all zones it’s sent to; in Command Zone trucks this is hardcoded.
Yes, different steady burn commands may be set per zone, whether they are Command-On-Demand, Cruise, Aux Scene, etc. The Command Zone + integrated HVC system enables burn commands to be set within Command Zone.
Trucks equipped with Command Zone + integrated HVC will have this hardcoded.
Use your scene lights first, they are better for scene scenarios! If it’s a particularly dark night (new moon or a call way out in the country), or you simply want a little more light, Aux Scene may be used in addition to the scene lights. In such an instance, consider Aux Scene as a “turbo mode”, to be used only as needed and not as standard operating procedure.
Yes. HiViz Connect monitors the alternator capacity and status while knowing the draw needed to power lights in use. This allows lights to be dimmed rather than just switched off if electrical capacity is exceeded.
NFPA
No.
New for 2026, HVC will not permit non-NFPA compliant configurations and will permit only closest-to-requested executions. For example, NFPA flash rates are 60-240FPM, and if the user commands <60 the system will execute 60 and no less, and if the user commands >240 the system will execute 240 and no more.
vehicle-to-vehicle (v2v) sync
For departments that want this feature on a new apparatus, the simplest path is to specify:
- HiVizConnect lighting
- Command Zone integration
When both are present, multi-vehicle synchronization is enabled automatically. No additional modules or hardware need to be added to the specification.
This is different from some competing systems, where additional modules such as vehicle-to-vehicle sync devices or gateway hardware must be added. With HiVizConnect on Command Zone, the functionality is built into the system from the start.
This capability exists today.
It is already implemented in the HiVizConnect firmware and is being incorporated into current Pierce Command Zone builds.
For trucks currently shipping or in production:
- The hardware already supports the feature
- The truck may only need the latest Command Zone software version
If a truck does not appear to be synchronizing, the dealer or customer can request an update to the latest Command Zone production release, which includes the HiVizConnect integration.
No. Flash patterns do not need to be identical in order for the vehicles to synchronize.
On a Pierce apparatus equipped with Command Zone, this capability is built in natively and no additional hardware is required.
HVC communicates with HAAS Alerting through trigger wiring when E-Master is active. New for 2026, HVC will be capable of communicating over CAN.
No. These devices may be installed in parallel to the OMEN without issue.
No. As technology in this space evolves we anticipate this potential capability.
Yes, different patterns may sync only when the pattern lengths and rates are the same.
Yes. If a Pierce truck with Command Zone + integrated HVC has a J1939-compliant GPS that is “seen” on the same CAN bus HVC is on, the trucks will be able to sync.
flashing green capability
Flashing green is supported on HiVizConnect systems, and the capability is enabled through the most recent Command Zone software releases.
In earlier Command Zone releases, green lighting could be displayed but it did not flash properly and the configuration switches on the screen did not function as intended. Those limitations have been corrected in the latest Command Zone updates.
On trucks running the current software, the lighting configuration screen now includes toggle switches that allow green flashing to be enabled or disabled. These switches appear on the first page of the HiVizConnect lighting configuration interface.
If you open the Command Zone lighting configuration screen and do not see options related to green flashing, that is a sign that the truck is running an older version of Command Zone software. In that situation, the correct solution is to request a Command Zone update from Pierce customer service.
The update is delivered through a Single Packet Update (SPU) from Pierce and will enable the latest HiVizConnect features, including the green flashing controls.
The reason the green flashing option is configurable rather than always enabled is to support different vehicle lighting strategies.
For example, some trucks use Command on Demand or other multi-color lighting schemes where certain secondary colors may need to remain steady rather than flashing. In those cases, the toggle allows the user to disable flashing for that color so the lighting system behaves correctly with the chosen configuration.
FIRMWARE UPDATES
Firmware updates on a HiVizConnect truck can involve two separate systems, depending on what needs to be updated:
- Pierce Command Zone software
- HiVizConnect lighting firmware
Each system has its own update process.
Command Zone software updates
If the update involves the Command Zone system itself (for example changes to the Command Zone display, configuration screens, or feature controls), the update is delivered through Pierce.
Pierce distributes Command Zone updates using something called an SPU (Single Packet Update). These updates are typically provided by the Pierce customer service team and can be requested through their normal support channels.
If you experience an issue such as:
- configuration switches not working
- a feature not appearing in Command Zone
- display behavior that seems incorrect
….the first step is usually to request an SPU update from Pierce so the system is running the latest Command Zone software version.
HiVizConnect firmware updates
If the update involves the lighting system itself, the update is installed using the HiViz Field Support Tool.
The process works as follows:
- Plug the field support tool into vehicle power.
- Connect it to the CAN network port in the passenger-side footwell of the truck.
- Ensure the device has an internet connection.
- Press the HVC firmware update (DFU) button.
DFU stands for Device Firmware Update. Once started, the tool automatically updates each light module across the network sequentially.
The update process can take some time, since it works through the fixtures one at a time, but it is largely automated once started.
If you need an HVC firmware update
- A HiViz team member or technician can perform the update using the Field Support Tool.
- If needed, HiViz can ship a Field Support Tool to you or a dealer so they can run the update.
The process is designed to be simple. Once the tool is connected and the update started, the system updates the fixtures automatically.
