Built Tough for Light-Duty Emergency Vehicles

REDLINE WARRANTY POLICY

At FireTech, we stand behind our Redline products with confidence. Built specifically for light-duty emergency vehicles, Redline delivers reliable performance where it matters most. Our category-based limited warranties are designed to provide strong protection and excellent value while keeping your vehicles mission-ready.

Redline by FireTech products (model numbers that begin with RL-) are built for light-duty emergency vehicles and backed by robust limited warranties ranging from 1 to 5 years, depending on the product category. These warranties reflect the rigorous demands of emergency service while providing excellent value and support.

DOWNLOAD WARRANTY POLICY

Fast, Straightforward Service

How to Submit a Warranty Claim for Redline

Proof of Purchase

Provide a copy of your original invoice, receipt, or purchase order showing the date of purchase, seller/dealer name, and the product(s) purchased. This is required to verify ownership and warranty eligibility.

Part Number or name

Include the exact Redline product name or part number. This helps us quickly identify the product and applicable warranty terms.

describe the issue

Please provide a clear description of the problem, including:
• When the issue started
• How it's being used
• Any error codes or unusual behavior
• Photo or video of the product and issue

Your Contact Info

Let us know the best way to get in touch with you!

Quality Coverage for Light Duty emergency use

Redline Warranty Overview

Redline™ by FireTech products include limited warranties based on product category. Coverage starts from the date of manufacture and applies to repair or replacement of defective parts only.

Warranty Periods:

  • 5 Years — Lighting products, warning lights, scene lights, DOT lights, and most accessories
  • 2 Years — Sirens and speakers
  • 1 Year — Controllers (including Commander Light Head Programmer™) and similar control products

HiViz may add up to a 3-month administrative grace period at its discretion.

FILE A WARRANTY CLAIM