Protecting Your Investment with Industry-Leading Coverage

WARRANTY POLICY

At FireTech, we stand behind our products with confidence. Whether you're equipping a fire apparatus, ambulance, or light-duty emergency vehicle, our warranty program is designed to deliver peace of mind and minimal downtime.

FireTech products (part numbers beginning with FT-) carry our industry-leading limited Lifetime Warranty when installed on fire apparatus or ambulances owned and operated by registered public safety agencies or hospital systems. For other applications (construction, utility, commercial, etc.), FireTech products are covered by a 5-year limited warranty.

Redline by FireTech products are built for light-duty emergency vehicles and backed by robust limited warranties ranging from 1 to 5 years, depending on the product category. These warranties reflect the rigorous demands of emergency service while providing excellent value and support.

DOWNLOAD WARRANTY POLICY

FireTech LIFETIME Warranty Policy

4-step warranty process to keep your truck in service

Reach out to us to discuss your issue.

Work with our on-staff EVTs to troubleshoot your issue

If we determine it's a warranty claim, we will ship a replacement fixture and a shipping label for your old light ASAP.

New fixture arrives for you to make the replacement on the apparatus, and you can send the old one back to us with the provided shipping label when the swap is complete.

Our lifetime warranty covers:

  1. Moisture intrusion
  2. LEDs out
  3. LEDs dimming
  4. LEDs color shifting

Our lifetime warranty DOES NOT cover:

  1. Abuse, accident, neglect, or other physical damage
  2. Melting or other thermal damage due to use outside of the product’s stated specifications
  3. Fixtures that have been disassembled (including those with their end caps removed)
  4. Fixtures that have been tampered with or repaired by any person other than us
  5. Cosmetic issues, deficiencies, or defects in coatings or housings which do not affect the function of the fixture
  6. Service or labor of installing the new fixture

Quality Coverage for Light Duty emergency use

Redline Warranty Overview

Redline™ by FireTech products include limited warranties based on product category. Coverage starts from the date of manufacture and applies to repair or replacement of defective parts only.

Warranty Periods:

  • 5 Years — Lighting products, warning lights, scene lights, DOT lights, and most accessories
  • 2 Years — Sirens and speakers
  • 1 Year — Controllers (including Commander Light Head Programmer™) and similar control products

HiViz may add up to a 3-month administrative grace period at its discretion.

Key Terms:

  • Remote troubleshooting with Technical Support is required before any claim is approved.
  • Redline will repair the product or provide a replacement part (advance replacements not available).
  • Many products are field-serviceable — replacement parts may be shipped for customer installation.
  • Labor costs are the customer’s responsibility.
  • Cosmetic issues are not covered.

Fast, Straightforward Service

How to Submit a Warranty Claim for Redline

Proof of Purchase

Provide a copy of your original invoice, receipt, or purchase order showing the date of purchase, seller/dealer name, and the product(s) purchased. This is required to verify ownership and warranty eligibility.

Part Number or name

Include the exact Redline product name or part number. This helps us quickly identify the product and applicable warranty terms.

describe the issue

Please provide a clear description of the problem, including:
• When the issue started
• How it's being used
• Any error codes or unusual behavior
• Photo or video of the product and issue

Your Contact Info

Let us know the best way to get in touch with you!

FILE A WARRANTY CLAIM