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FIRETECH WARRANTY POLICY

At FireTech, we stand behind our products with confidence. Whether you're equipping a fire apparatus, ambulance, or light-duty emergency vehicle, our warranty program is designed to deliver peace of mind and minimal downtime.

FireTech products (part numbers beginning with FT-) carry our industry-leading limited Lifetime Warranty when installed on fire apparatus or ambulances owned and operated by registered public safety agencies or hospital systems. For other applications (construction, utility, commercial, etc.), FireTech products are covered by a 5-year limited warranty.

Redline by FireTech products are built for light-duty emergency vehicles and backed by robust limited warranties ranging from 1 to 5 years, depending on the product category. Click here for more information and to submit a Redline warranty claim online.

DOWNLOAD WARRANTY POLICY

FireTech LIFETIME Warranty Policy

4-step warranty process to keep your truck in service

Reach out to us to discuss your issue.

Work with our on-staff EVTs to troubleshoot your issue

If we determine it's a warranty claim, we will ship a replacement fixture and a shipping label for your old light ASAP.

New fixture arrives for you to make the replacement on the apparatus, and you can send the old one back to us with the provided shipping label when the swap is complete.

Our lifetime warranty covers:

  1. Moisture intrusion
  2. LEDs out
  3. LEDs dimming
  4. LEDs color shifting

Our lifetime warranty DOES NOT cover:

  1. Abuse, accident, neglect, or other physical damage
  2. Melting or other thermal damage due to use outside of the product’s stated specifications
  3. Fixtures that have been disassembled (including those with their end caps removed)
  4. Fixtures that have been tampered with or repaired by any person other than us
  5. Cosmetic issues, deficiencies, or defects in coatings or housings which do not affect the function of the fixture
  6. Service or labor of installing the new fixture

FILE A WARRANTY CLAIM